Privacy Policy we1won – Player Personal Data Protection

1Introduction and Scope of This Policy

We1won ("we", "our platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy transparently explains our data management practices — how we collect your personal information, what it is used for, who it may be shared with (if anyone), and how you can control that information.

This policy covers all your interactions with we1won, including use of our official website, mobile apps for Android and iOS, and all related services we provide. It applies to all players, visitors, and any individuals who interact with our platform in any capacity.

We take our responsibility as custodians of your personal data seriously. Every decision involving how your data is handled is made with your best interests and privacy in mind. If you ever have questions or concerns about privacy, our team is ready to assist via 24/7 live chat.

2Types of Personal Data We Collect

We1won collects several categories of personal data to ensure our platform operates correctly and securely for all users. The data we collect can be grouped into three main sources:

• Full name and date of birth (for age verification).
• Email address and mobile phone number.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Identity documents (identification card, passport) during the KYC process.
• Passwords are stored in hashed form — we do not store passwords as plain text.

• IP address and device information (device type, operating system, web browser).
• Usage log data – pages visited, access times, session duration.
• Geographic location information based on IP address (not GPS location).
• Transaction data – deposit history, withdrawals, and wagering activity.

In some circumstances, we may receive information from payment providers for identity verification and fraud prevention purposes. All such data sharing is conducted under strict data protection agreements.

3How We Use Your Personal Data

We1won uses collected personal data for legitimate purposes that are necessary to operate the platform properly. We do not use your data for purposes unrelated to the services you use.

• Account Management: Creating and maintaining your player account, including the registration process, login, and account security.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions related to your account.
• Identity Verification (KYC): Verifying your identity in accordance with compliance requirements and fraud prevention.
• Customer Service: Providing responsive and effective support when you contact our team.
• Platform Security: Detecting and preventing fraudulent activity, hacking, or platform abuse.
• Service Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve the user experience.
• Marketing Communications: Sending promotional information and exclusive offers — only if you have consented to receive them.
• Legal Compliance: Meeting applicable legal and regulatory obligations.

4Data Sharing with Third Parties

We1won takes a highly cautious approach to sharing player data. Our core principle is straightforward: your data will not be sold, rented, or shared with third parties for their own marketing purposes.

However, there are certain situations where we need to share specific information with trusted parties:

We work with a number of third-party service providers who help us operate the platform — including payment providers, game providers, and cloud computing services. All third parties are bound by strict data protection agreements and are only permitted to use your data for agreed purposes.

We1won will disclose personal information when required by law, court order, or direction from a competent authority. In such situations, we will endeavour to notify you in advance where permitted by law.

In cases involving serious security threats to the platform or other users, we may share necessary information with authorities or security providers to protect the interests of all parties.

5Data Security Measures

Protecting your personal data is our absolute priority. we1won consistently invests in the latest security technologies and procedures to keep your data safe at all times.

• Data Encryption in Transit: All communication between your browser or app and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading banks worldwide.
• Data Encryption at Rest: Sensitive data such as financial information and KYC documents are stored in encrypted format on our servers.
• 24/7 Monitoring: Our automated monitoring system is always on alert to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Access to player data among our staff is restricted on a need-to-know basis. Only staff who require access to carry out their duties are permitted to access the relevant data.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) for an added layer of protection on their account.
• Regular Security Audits: Our platform undergoes regular independent security audits to identify and address any vulnerabilities.

6Cookies and Tracking Technologies

We1won uses cookies and similar tracking technologies to enhance your experience on our platform. Understanding how cookies are used helps you make informed decisions about your privacy preferences.

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how you use the platform to help us improve the user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for ease of use.
• Marketing Cookies: Used to display relevant advertisements. You may opt out of these cookies.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the we1won platform.

7Data Retention and Deletion

We1won retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.

In general, personal data is retained for the duration your account remains active, plus an additional period after account closure as follows:

• Financial data and transaction records: retained for 7 years in accordance with financial compliance requirements.
• KYC documents and identity verification records: retained for 5 years after account closure.
• Communication records and customer support logs: retained for 2 years.
• Technical log data (IP, device): deleted after 12 months.

Once the applicable retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8Your Rights Regarding Personal Data

As a we1won player, you have several important rights regarding your personal data. We are committed to making it easy for you to exercise these rights.

9Children's Privacy

We1won does not provide services to individuals under the age of 18. Our platform applies strict age verification procedures during registration and through an ongoing KYC process.

If we discover that personal data of an underage individual has been collected unintentionally, we will take immediate action to delete that information and close the account in question. If you have reason to believe a minor is using our platform, please contact our support team immediately.

10Amendments to This Privacy Policy

We1won reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, legal requirements, or technological developments. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on our platform regarding the changes.
• In the event of significant changes, sending notifications directly to players via their registered email.

We encourage you to review this page periodically. Continued use of the we1won platform following any amendments constitutes acceptance of the updated policy.

11How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we1won handles your personal data, we encourage you to contact us via:

• Live Chat: The fastest way – available 24/7 directly from the we1won platform.
• Support Email: [email protected] – for more detailed written enquiries.

Our team is committed to responding to all privacy-related inquiries within 5 business days. For more complex cases such as data access or data deletion requests, we aim to resolve them within 30 calendar days.